Perfection Laboratory

our policies

cancelation policy
We understand that sometimes things come up and schedules need to change. We will be happy to reschedule or cancel any appointment, however, we do require a 24-hour notice. Please note, that for same-day reschedules or cancellations, a $50 cancellation fee will be applied and has to be paid online prior to booking any future appointments.
late arrivals
`Please notify us if you are running late for your appointment. Late arrivals will result in your service being customized to fit the remaining appointment time. If you are significantly late for your appointment we will have to cancel or reschedule your service to another day/time and a $50 cancellation fee will be applied
No shows
Please be courteous and notify us if you cannot make your appointment. Unfortunately, all no-shows will automatically result in the $50 cancellation fee that will have to be paid online prior to booking any future appointments. If the deposit was paid for the appointment it is non-transferable and non-refundable in case of a no-show.
Deposits
A deposit payment might be required in order to secure your appointment. All deposits will be deducted from the balance on the day of your service. The deposit can be paid via online booking, credit card, e-transfer, or in person. If for any reason you need to cancel your service appointment, please provide us at least 24-hour notice and we can process a refund on your deposit.
The deposits are non-transferable and non-refundable for any changes with less than a 24h notice or no-shows.Deposits for TRAININGS are NON-REFUNDABLE.
Refunds
Due to the nature of our services there are no refunds on Services or Gift Cards.
Pets in the salon
We LOVE LOVE LOVE pets but unfortunately, the City of Toronto does not permit pets in the lash salons due to hygienic reasons and possible allergies among other clients. Exceptions will be made for service animals, however, 72-hour notice must be given to ensure that customers with allergies will not be present at that time.
Kids + guests
SUBJECT TO COVID RESTRICTIONS: currently due to COVID-19 restrictions we do not allow any guests in. the salon, including kids.
When the restrictions are lifted we do allow you to bring 1 guest. If you would like to bring children to your appointment, we ask that you text us to notify us prior to your appointment. Though keep in mind that for many services your eyes will have to stay closed for a prolonged period of time and our team will not be able to provide supervision. Make sure you bring an iPad and earphones for your kids to stay entertained :)
100% satisfaction guarantee
Here at Perfection Laboratory we go above and beyond to make sure you get the best experience possible and you are happy with the results. That's why if you are not happy with your new look or simply want a small adjustment, please let us know within the first 3 days of the appointment and we will adjust it to your satisfaction, at no extra charge during our earliest available time slot.
Feel free to text, email and visit us
3248 Yonge Street, Second Floor, Toronto
+1 647 773 84 46
info@perfectionlaboratory.ca
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